Terms and Conditions · Left Luggage Lockers

Version 1.0. These terms govern the left luggage locker service of OpenBlue Malpica.

1. Who provides the service

The left luggage locker service is provided by Diana Aguirre Urgoiti (OpenBlue Malpica), tax ID 53165377A, with premises at Rúa A Camuza 24, bajo B, 15113 Malpica de Bergantiños (A Coruña). Contact: openbluemalpica@gmail.com · Tel. 668 50 97 58.

2. What you are contracting

The temporary safekeeping of your belongings in an individual locker with electronic lock, inside the premises of OpenBlue Malpica, for the period you choose when booking. This is not a mere rental of space: we undertake to look after the locker with the diligence required by law for as long as your booking lasts.

You book in full calendar days: you pick a single day or a range of days on the portal's calendar (for example, 3–6 August is 4 days), and the price is charged per day booked. The period ends at 23:59 on the last day you booked, not 24 hours after you drop off your belongings: if you check in at 22:00 on the only day you booked, you only have 2 hours left before the booking is considered expired.

3. How it works

You book and pay through the online portal, choosing locker size and duration.
You receive an email with your QR code and your access code. They are personal: anyone with that code can open your locker, so keep them as carefully as you would a key.
You deposit and collect your belongings yourself, using your code, during the premises opening hours: from 7:00 to 00:00. Outside those hours the premises are closed and access to the lockers is not possible.
The booking ends when you collect your belongings and leave the locker empty and locked within the booked period.

4. Prices and payment

Prices by locker size and per day are those shown on the booking portal before you confirm payment, taxes included. Payment is made online through a secure payment gateway (Stripe); we neither store nor have access to your card details.

5. If you exceed the booked period

We want to be completely clear about this:

When your booking expires, the locker is not opened for other customers and is not emptied: it remains locked in your name with your belongings inside.
When you collect them, the system will automatically charge you for the extra time that has elapsed, at the daily rate then in force for your locker size, for each day or fraction of a day started.
That is why the email for your booking shows the period clearly, and we recommend you set a reminder.

6. What you must not store

For everyone's safety, it is prohibited to deposit:

Illegal, dangerous, flammable or explosive substances or objects, or anything that gives off odours or liquids.
Perishable food.
Animals or any living being.
Cash, jewellery or objects whose value exceeds 300 EUR (see section 7).
Weapons of any kind.

If we detect a prohibited deposit (by smell, leakage, notice from the authorities or justified inspection), we may open the locker, remove the contents and notify the authorities where appropriate.

7. Our liability and yours

Ours. We are liable for damage or loss caused by a failure of our system or of our safekeeping, in accordance with the law and with no limit other than that established by law. This liability is neither excluded nor reduced by the following paragraphs.

Value limit of what is deposited. Our lockers are not safes. They are not intended for cash, jewellery or objects whose value exceeds 300 EUR. If you deposit objects above that value without prior written agreement with us, we are not liable for the excess over that amount, unless the damage is due to a failure of our system. If you need to store something of higher value, contact us before booking.

Yours. We are not liable for damage caused by: breach of these terms (prohibited items, undeclared excess value), sharing your codes with third parties, the inherent deterioration of the objects (e.g. perishables), or force majeure beyond our control.

8. Uncollected belongings

If when your booking expires you have not collected your belongings, we will try to contact you using the contact details from your booking. From then on:

If we receive no response within 7 days of the first notice, we will send you a second notice.
If there is still no response within a further 7 days, we will remove the contents of the locker and keep them in safekeeping outside it for 30 days. During that time, overstay and safekeeping charges continue to accrue at your expense, in accordance with section 5.
After those 30 days without you collecting the belongings or contacting us, we will dispose of them as the law allows (handover to the competent authorities, donation or destruction according to their nature).

At all times you may recover your belongings by paying any outstanding charges.

9. Cancellations and changes

Once confirmed and paid, the booking is non-refundable, unless the cancellation is due to a system failure attributable to us. If you need to change your booking (extend the period, change the date), contact us at openbluemalpica@gmail.com and we will do our best to help subject to availability.

10. Your data

The controller of the processing is Diana Aguirre Urgoiti. We use your data (name, email, phone, booking details) only to provide the service, take payment and comply with legal obligations. The locker system runs on the Univers de Arregui platform (technology provider, processor) and payment runs on Stripe. You may exercise your rights of access, rectification and erasure at openbluemalpica@gmail.com. Further detail in our Privacy Policy.

11. Complaints and applicable law

Complaint forms are available at the premises. This service is governed by Spanish law; for any dispute, the courts of the consumer's place of residence shall have jurisdiction.

12. Acceptance

By confirming and paying for your booking on the portal you accept these Terms and Conditions in the version in force, as indicated at the beginning. We keep a record of the accepted version and its date together with your booking details.